Contact Us

Send us a message if you have any queries lovelies x

90 Woodlawn Park Grove
Dublin 24, County Dublin,

0863751319

Poppy Jean is an online store selling fun affordable and fashionable jewellery ,gifts and accessories.

Shipping and Returns Info

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SHIPPING:

DELIVERY COST & TIMES (ALL DELIVERY TIMES ARE APPROXIMATE AFTER ORDER HAS BEEN PROCESSED - PLEASE ALLOW 1 - 3 DAYS FOR PROCESSING)

Shipping to Ireland with An Post  Standard Post - FREE

Shipping to UK and rest of the world with An Post - €10.00 Per Order.

 When you place an order online you will be sent a receipt of payment to your email address & when your order has been processed a dispatch confirmation e-mail to confirm your parcel has been dispatched from POPPY JEAN HQ

 

 

 

RETURNS:

EU DISTANCE SELLING REGULATIONS

Under the EU Distance Selling Regulations you have the right to return unwanted goods. This "cooling-off" period gives you 14 days in which to cancel your order. The period starts the day that goods are received.  All customers exercising this right must return the goods unused, in the original packaging with all supplied information.

To return goods during this period, please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email poppyjean0@gmail.com, When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense.

Once we receive your return request, we will provide you with instructions to return them.

OUTSIDE OF EU REGULATION PERIOD POLICY

Outside of the "cooling off" period the following exchange and returns policy applies:

Exchanges and Returns are only valid within 14 days of receipt.

If you wish to return any of your pieces, please email us with your order number and reason for  return/exchange to poppyjean0@gmail.com . Once we receive your return/exchange request, we will provide you with a Returns Number and instructions to return the item.

You are responsible for all costs of returning items to us. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest that you use a carrier that offers insurance cover.

Items must be returned unused/unworn, repacked in their original packaging with all labels/tags attached.

Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.

No exchange or returns on Earrings, Hats or Sale/Clearance items.

DAMAGED/ INCORRECT ITEMS

All items are Quality Checked before dispatching our warehouse.

If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to returns poppyjean0@gmail.com .After 48 hours, your item will fall within the 14-day returns policy described above. 

Once we receive your return/exchange request we will agree an exchange or credit and provide instructions to return the item.

Damaged/Incorrect items must be returned unused/unworn, repacked in their original packaging with all labels/tags attached.

Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.

 

If you are unhappy with the products or service you have received from us please email us at poppyjean0@gmail.com .